Service Coordinator
Job Description
Company: EIE Instruments Pvt. Ltd.
Location: Kubadthal, Ahmedabad
Full Time: Permanent
Salary: 20000/- to 30000/-
About us:
EIE Instruments engaged in manufacturing, marketing and Calibration of Scientific Instruments and Testing Equipments for various applications.
About the role:
A Service Coordinator acts as an advocate for their clients and provides information on how they can connect with a right person at a right time for complaint matters. In addition, they work as an intermediary between clients, often serving in a support role for them during difficult times. Service Coordinator will act as a bridge between customers and service engineers team, establishing coordination between them to fulfil customer satisfaction
Responsibilities:
- Assessing the service needs of clients and linking them to the appropriate resources and providers.
- Planning and organizing travel schedule of service engineers including tickets booking, transport services and logistics bookings as and when required
- Facilitating reservations and services and transportation including lodging and boarding of service engineer team.
- Assess client issues and provide visit schedule to service engineers ensuring smooth process
- Ensure each client is given the necessary services and follow up to fill ongoing service needs
- Maintain good relationships with service providers and clients to keep customer base
- Answer telephones and respond to email inquiries in the office
- Responsible to increase service revenue by different techniques.
Candidate Qualifications:
- Fluency with all three languages such as : Hindi, Gujarati and English
- Proficient in Typing
- Accuracy and Attention to Detail
- Proficiency in Microsoft Office, CRM, ERP and software programs
- Excellent Customer Service and Problem Serving Skills
- The ability to work well under deadlines and to multitask
- Preferred Qualification: Graduates / Bachelor’s Degree Holder
- 2-3 years of industry experience or a related customer service experience required
Contact us to apply
Please share your updated CV to: yuti@eieinstruments.com
Website:
Qualification
Graduates / Masters Degree Holder
Min Experience
2 Years
Max Experience
3 Years